bx311g Privacy Policy
At bx311g, protecting your personal information is a core responsibility we take seriously. This Privacy Policy explains exactly what data we collect, why we collect it, how it is used, and the rights you hold as a registered player on our Bangladesh-market platform.
Data Minimisation
bx311g collects only the personal information that is strictly necessary to deliver our services, verify your identity, and comply with applicable regulatory obligations. We do not collect data speculatively or beyond what is required.
End-to-End Encryption
All data transmitted between your device and the bx311g platform is protected by industry-standard TLS/SSL encryption. Sensitive account data and payment information are stored using strong encryption protocols at rest.
Player Control
You retain meaningful control over your personal data on the bx311g platform. You may access, correct, export, or request deletion of your data at any time by contacting our support team — subject to legal retention obligations.
No Data Selling
bx311g does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Data is shared only with service partners necessary to operate the platform and fulfil our legal obligations.
Information We Collect
bx311g collects personal information about you through several channels: directly from you when you register an account, make a deposit, contact support, or participate in a promotion; automatically when you use the Platform through cookies and device-level analytics; and from third-party identity verification and payment processing partners in connection with our Know Your Customer (KYC) obligations.
The categories of personal data we collect are described in the table below. We collect only what is necessary for the specific purpose identified against each category, in accordance with the data minimisation principle.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, National ID (NID) number, passport number, driving licence number | Provided directly during registration and KYC verification |
| Contact Data | Email address, mobile phone number, home address (city and district), postcode | Provided directly during registration or account updates |
| Financial Data | bKash number, Nagad number, Rocket number, bank account details (last 4 digits), transaction history, deposit and withdrawal records | Provided during payment processing; generated automatically through platform transactions |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, session timestamps, geolocation (country and city level) | Collected automatically via server logs and analytics tools |
| Usage Data | Games played, bet history, wagering amounts, session duration, pages visited, features accessed, bonus activations | Generated automatically through platform usage |
| Communications Data | Live chat transcripts, support email content, survey responses, promotional opt-in preferences | Provided directly when contacting bx311g support or responding to communications |
| Verification Documents | Scanned or photographed copies of NID, passport, utility bills, bank statements (for KYC and AML purposes) | Provided directly upon request during KYC verification |
How We Use Your Data
bx311g uses your personal data only for legitimate, clearly defined purposes directly connected to the delivery and improvement of our online casino and sportsbook services to players in Bangladesh. We do not use your data for automated profiling that produces legal or similarly significant effects without human oversight, and we do not use your data for any purpose incompatible with those described in this Privacy Policy.
Account Management
- Creating and maintaining your registered bx311g account
- Verifying your identity and age (18+ compliance) through KYC procedures
- Processing deposits and withdrawal requests via bKash, Nagad, Rocket, Upay, and partner banks
- Communicating essential account notifications including security alerts, transaction confirmations, and policy updates
- Enforcing self-exclusion and responsible gaming restrictions you have elected
Platform Operations & Improvement
- Delivering and personalising the games and sports betting content available on the bx311g platform
- Monitoring platform performance, uptime, and technical stability
- Analysing usage patterns to improve game selection, interface design, and feature development
- Conducting internal research and statistical analysis on an aggregated, anonymised basis
- Administering promotions, bonuses, and loyalty rewards for eligible players
Compliance & Security
- Meeting Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations
- Detecting, investigating, and preventing fraud, collusion, and prohibited conduct
- Responding to lawful requests from regulatory authorities and law enforcement agencies
- Maintaining records required for regulatory audit and licensing compliance
- Enforcing the bx311g Terms & Conditions and applicable policies
Marketing Communications
- Sending promotional offers, bonus notifications, and seasonal incentives (e.g., BPL cricket promotions, Eid offers, Pohela Boishakh specials) — only with your explicit consent or on a legitimate interest basis where permitted
- Tailoring marketing communications based on your game preferences and activity on the Platform
- You may opt out of marketing communications at any time via your Account Settings or by contacting support
Legal Basis for Processing
bx311g processes your personal data under one or more of the following legal bases, depending on the specific processing activity involved. We identify the applicable legal basis for each category of processing and document this in our internal data processing register.
| Legal Basis | When It Applies | Examples at bx311g |
|---|---|---|
| Contractual Necessity | Processing is necessary to perform the contract between you and bx311g (i.e., the Terms & Conditions) | Account creation, payment processing, game delivery, withdrawal execution |
| Legal Obligation | Processing is required to comply with a legal or regulatory obligation applicable to bx311g | KYC identity verification, AML transaction monitoring, record retention for audit purposes |
| Legitimate Interests | Processing is necessary for bx311g's legitimate business interests, provided those interests are not overridden by your rights and freedoms | Fraud prevention, platform security monitoring, internal analytics, responsible gaming pattern detection |
| Consent | You have freely given specific, informed, and unambiguous consent to the processing | Marketing email opt-in, promotional SMS communications, optional analytics cookies |
Cookies & Tracking Technologies
bx311g uses cookies and similar tracking technologies (including local storage, session tokens, and pixel tags) to ensure the Platform functions correctly, to remember your preferences, and to gather anonymised analytics data that helps us improve the experience for all players. Cookies are small text files stored on your device by your browser when you visit the bx311g website.
Strictly Necessary
Essential cookies required for the Platform to function. They enable core features such as maintaining your login session, loading game content, and processing transactions. These cannot be disabled without breaking the Platform.
Analytics Cookies
Used to collect aggregated, anonymised information about how players navigate the bx311g platform — pages visited, session duration, error events, and feature usage. This data guides platform improvements and game curation.
Preference Cookies
Store your interface preferences such as language settings, game display options, and notification preferences so they persist across sessions. These make your return visits more seamless and personalised.
Marketing Cookies
Used — only with your consent — to track activity across sessions and deliver relevant promotional content. Marketing cookies are optional and can be disabled via your browser settings or our cookie preference centre.
You can control and manage cookies through your browser settings. Most modern browsers allow you to block, delete, or be notified of cookies. Please note that disabling strictly necessary cookies will prevent you from using core features of the bx311g platform, including the ability to log in, deposit funds, or launch games.
bx311g does not use third-party advertising networks or behavioural tracking platforms that share your data with external advertisers. Any analytics tools we use are configured with IP anonymisation enabled and data retention limited to the minimum period necessary for the analysis purpose.
Data Sharing & Third Parties
bx311g does not sell, rent, or trade your personal information. We share your data only where it is necessary to deliver the Platform's services, comply with our legal obligations, or protect the legitimate interests of bx311g and our players. All third-party processors engaged by bx311g are contractually bound to process your data solely in accordance with our instructions and to implement appropriate security measures.
| Recipient Category | Purpose of Sharing | Data Shared |
|---|---|---|
| Payment Processors | Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks | Name, payment account identifier, transaction amount, transaction timestamp |
| KYC / Identity Verification Providers | Verifying player identity and age as required by AML and responsible gaming obligations | Identity documents, date of birth, name, address, NID or passport number |
| Game Content Providers | Delivering licensed casino games (e.g., Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) | Anonymised player session token, bet and win data for game round settlement |
| Fraud Prevention Services | Detecting and preventing fraudulent activity, multiple account abuse, and AML violations | IP address, device fingerprint, account activity patterns |
| Regulatory Authorities | Compliance with lawful requests from licensing bodies, financial intelligence units, or law enforcement | Data specified in the lawful request — disclosed only to the extent legally required |
| Cloud Infrastructure Providers | Hosting the Platform, storing account data, and maintaining database infrastructure | All platform data — stored on servers with appropriate encryption and access controls |
Data Retention
bx311g retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, regulatory, accounting, or reporting requirements. When personal data is no longer required, it is securely deleted or irreversibly anonymised.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of the account relationship + 5 years after closure | AML regulatory obligations and potential dispute resolution |
| Financial Transaction Records | 7 years from the date of the transaction | Financial record-keeping and AML compliance |
| KYC Verification Documents | 5 years after account closure | Regulatory audit requirements and identity verification records |
| Game Play & Betting Records | 5 years from the date of the wager | Dispute resolution, bonus integrity auditing, and responsible gaming review |
| Support Communications | 3 years from the date of the interaction | Quality assurance, complaint handling, and training purposes |
| Marketing Preferences & Consent Records | Duration of account + 3 years | Demonstrating consent compliance and honouring opt-out requests |
| Analytics & Technical Logs | 13 months (rolling) | Platform performance analysis and seasonal comparison |
Your Privacy Rights
As a player on the bx311g platform, you have a range of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact the bx311g support team at [email protected] with a clear description of your request. We will respond within 30 days of receiving a valid request. We may need to verify your identity before actioning certain requests.
Right to Access
Request a copy of the personal data bx311g holds about you, along with details of how it is used and with whom it is shared.
Right to Rectification
Request correction of inaccurate or incomplete personal data held on your bx311g account. You may also update most account details directly via Account Settings.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Right to Restrict Processing
Request that bx311g restricts the active processing of your data — for example, while the accuracy of that data is under dispute or a legal claim is being established.
Right to Data Portability
Receive a structured, machine-readable copy of the personal data you provided to bx311g, for transfer to another service provider where technically feasible.
Right to Object
Object to the processing of your personal data where bx311g relies on legitimate interests as the legal basis, including for direct marketing communications.
Right to Withdraw Consent
Withdraw previously given consent for any consent-based processing (such as marketing emails) at any time, without affecting any prior lawful processing.
Rights re: Automated Decisions
Request human review of any decision made solely through automated processing that produces a significant effect on your account, including risk-based account restrictions.
Data Security
bx311g implements a layered, defence-in-depth approach to information security. We employ a combination of technical, organisational, and procedural controls to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. While no system can guarantee absolute security, we continually review and update our security practices to keep pace with emerging threats and industry best standards.
Infrastructure Security
- All data in transit is protected by TLS 1.2 or higher encryption
- Data at rest is encrypted using AES-256 on all production database servers
- Platform infrastructure is hosted in ISO 27001-aligned data centres with 24/7 physical security
- Network perimeters are protected by firewalls, intrusion detection systems, and DDoS mitigation services
Access Controls
- Access to personal data is strictly limited to authorised bx311g personnel on a need-to-know basis
- Internal systems enforce role-based access control (RBAC) with multi-factor authentication (MFA) for all privileged accounts
- All staff with access to personal data complete mandatory data protection training
- Access logs are maintained and reviewed regularly for anomalous activity
Incident Response
- bx311g maintains a documented data breach response plan with defined escalation procedures
- In the event of a personal data breach that poses a risk to player rights and freedoms, we will notify affected players without undue delay
- We conduct periodic security assessments and penetration testing of the Platform
- Vulnerability disclosures are tracked and remediated according to a risk-prioritised schedule
Contact & Complaints
If you have any questions, concerns, or requests relating to this Privacy Policy or the way bx311g handles your personal data, please contact our support team in the first instance. We are committed to resolving all privacy-related queries promptly, fairly, and in full compliance with our data protection obligations.
bx311g's designated point of contact for all data protection matters is our support team, reachable at the address below. Our support team operates seven days a week and aims to respond to all privacy-related enquiries within 48 hours during standard Bangladesh Standard Time (BST, UTC+6) business hours.
Data Protection Contact
For all privacy enquiries, data subject access requests, consent withdrawals, and data deletion requests, please write to:
Please include your registered account username and a clear description of your request in all correspondence. We may ask you to provide proof of identity before processing sensitive requests.
Complaints Process
If you are unsatisfied with bx311g's handling of your personal data or our response to a privacy rights request, you have the right to escalate your complaint. We ask that you first give bx311g an opportunity to resolve the matter directly by contacting our support team.
If the issue remains unresolved after 30 days, you may escalate the complaint to the relevant data protection authority or the Operator's licensing body. bx311g will cooperate fully with any such regulatory investigation.
Questions About Your Privacy at bx311g?
Our support team is ready to help with any data-related enquiry. You can also explore our FAQ for quick answers, review our Responsible Gaming guidelines, or head to the bx311g Casino to start playing with confidence.
18+ only. Play responsibly. Your privacy is protected under the bx311g Privacy Policy.